More Disney guests are speaking out after being denied the Disability Access Service (DAS) despite having qualified in the past. Many say their disability hasn’t changed, but Disney’s answer has.
Here’s what guests are reporting and how other parks handle accessibility.
What Is DAS?
DAS helps guests who have trouble waiting in a standard queue because of a disability. Eligible guests receive return times instead of waiting in line.
Key background:
- In 2024, Disney updated DAS at its U.S. parks
- The program now mainly focuses on guests with developmental disabilities, such as autism, who can’t wait in conventional lines
- Many guests with other disabilities have been denied since
The Latest Complaints
The newest frustration isn’t just about strict rules. Guests say the process feels inconsistent.
- A longtime Annual Passholder shared that she was denied DAS for the first time
- She visits twice a year and had never been denied before
- She questioned how she could suddenly be considered less disabled
- The post drew tens of thousands of views
What Other Guests Shared
| Experience | What They Reported |
|---|---|
| Disneyland vs. Walt Disney World | A child approved at Disneyland every visit was denied at Walt Disney World |
| Worsening condition | A spouse who used DAS for years was denied despite a condition that had gotten worse |
| Specific diagnosis | Some guests said they were told they didn’t have the right diagnosis |
| Alternatives | Some said suggested alternatives didn’t meet their needs |
One parent said she ended up carrying her 10-year-old in a back carrier after being denied.
Problems With Alternatives
Disney offers other accommodations outside of DAS, but some guests say they fall short.
Common concerns:
- Lightning Lane options may be sold out by the time guests are denied
- Leaving the line and rejoining the group at boarding isn’t always practical
- Some guests report negative reactions from others in line
- Paying for Lightning Lane to access rides feels unfair to many
Not Everyone Agrees
Some commenters supported stricter rules, pointing to past misuse of DAS. Others told frustrated guests to stop visiting.
Still, many say the current system has gone too far, leaving people with real needs without help.
A Call for Transparency
One guest shared a message aimed at Disney Parks and CEO Josh D’Amaro. They said disabled guests are asking for “accessibility, transparency, and accountability,” not special treatment.
The message also argued that accessibility “shouldn’t feel like a luxury add-on.”
How Universal Compares
Several guests said Universal Orlando Resort’s process was much easier. Universal uses the IBCCES Accessibility Card (IAC).
| Feature | IBCCES Accessibility Card |
|---|---|
| Cost | Free |
| When to register | At least 48 hours before your visit |
| Documentation | Statement from a medical provider, government entity, or related organization |
| Diagnosis required? | No, the focus is on accommodations needed |
| Guaranteed benefits? | No, each attraction decides |
Examples of needs covered:
- Unable to stand in line for long periods
- Mobility restrictions
- Sensory sensitivities
- Wheelchair access
- Special dietary needs
Other Disney Parks
Guests also mentioned:
- Disneyland Paris: Accepted proof of disability and provided an accessibility card
- Tokyo Disney Resort: Accepts detailed doctor’s notes or official paperwork and covers a wider range of conditions, according to guests
Guests Walking Away
Some commenters said they’ve:
- Canceled Annual Passes
- Stopped visiting U.S. Disney parks
- Canceled Disney+
What Guests Want
- Clear eligibility rules
- Consistent decisions
- Honest communication about any changes
Final Thoughts
Disney sets the rules for its programs, but guests say they deserve to understand them. When the same person qualifies one year and not the next, it leaves many feeling confused and frustrated.
Have you been denied DAS after qualifying before?
Yes I’ve used to be able to get a DAS get a return time and come back. I have anxiety with panic attacks and PTSD I also have crhons disease. With the new policy I no line can get a DAS pass. This creates a problem of in line and have to go to the bathroom suddenly or standing in a crowded line with two many people talking and screaming can trigger my anxiety panic attack. With ruins my day with my family. I am and have been am APH. Disney is not looking at a disability that can’t been seen. If they don’t allow people like me a return time for the ride which was great. They are putting my in a situation for failure and have to call medics which would require a hospital visit. With this new policy are they going to pay for my hospital bill for putting me in a situation that’s going to cause me to have a panic attack or have an accident in my close because you can’t get out of line and get back on fire to the no skipping line policy not to mention how the people react when you are trying to rejoin your family. Not to mention there’s no cast members in the line quite to assist the guest when they are having trouble.